Sanctuary Support
Help for the Sanctuary: Anxiety & Breathing app from The Sanctuary Co. Sanctuary is a wellness companion for calm practice — it is not a medical device and does not provide medical advice, diagnosis, or treatment.
Purchases and Restore Purchases
Expanded Sanctuary subscriptions and lifetime access are sold as in-app purchases through Apple’s App Store. Payment is handled by Apple — The Sanctuary Co. does not process your card details.
If you reinstall Sanctuary or change devices while signed in with the same Apple Account, use Restore Purchases inside Sanctuary to re-activate Expanded access that you already own.
For billing questions, refunds, or subscription management, use Apple’s App Store subscription and purchase support tools for your Apple Account.
Offline use
Core Sanctuary features are designed to work offline, including bundled breathing, guided sessions, courses, bilateral listening, and ambient audio on your device.
Optional Save Offline downloads and remote catalogue updates need a network connection when you first fetch them. After content is saved on your device, you can return to it offline. Purchases, restore, and rewarded ads require connectivity when you use those features.
Audio and headphones
For the best listening experience — especially bilateral tracks — use stereo headphones or earbuds so left and right channels can be heard clearly.
If audio does not play, check Silent Mode / ring switch settings, volume, Bluetooth connection, and whether another app is holding audio focus. Background playback is supported so sessions can continue with the screen locked.
Journal privacy
Journal entries, mood check-ins, and reflections stay on your device. Sanctuary can optionally protect that local content with a device passcode, Face ID, or Touch ID.
Unlock and privacy settings are managed inside the app. Because this content is stored locally, uninstalling Sanctuary or erasing the device may remove it unless you have your own device backups.
Contact
For app support related to Sanctuary: Anxiety & Breathing, contact The Sanctuary Co. at:
Please include your device model, iOS version, and a short description of what you need help with. For privacy questions, see the Privacy Policy.